SHIPPING POLICY

RETURN & EXCHANGE POLICY

Return Policy
Our policy lasts 30 days. Unfortunately, if 30 days have gone by since your purchase, we can not offer you a refund or exchange.

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All returns must be unused and in the same condition that you received it. It must also be in the original packaging.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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Refund Policy (if applicable)
Once your return is received and inspected, we will send you a confirmation email. Next, we will email you with an approval or denial for your refund request.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve completed these steps and you still have not received your refund yet, please get in touch with us at hello@woodandwax.biz.

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Sale items (if applicable)
Only regular priced items may be refunded.

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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us, and we will send you return instructions. 

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